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About Love Pate.co.uk and Buying Direct.co.uk  



Your use of and purchase of goods from this website is governed by these Terms & Conditions.
We recommend that you print a copy of these Terms & Conditions when you make a purchase for your future reference.

You who purchase from our site (either for yourself or for your business) must be 18 years of age or over.

Unless the context otherwise requires, references to the singular include the plural and references to the masculine include the feminine and neuter genders and vice versa.
The headings in these Conditions are inserted for convenience only and shall not affect their construction.

If any part of these Terms & Conditions is held to be a violation of any applicable law, statute or regulation, it shall be deemed to be deleted from our contract and shall be of no force and effect and the contract shall remain in full force and effect as if that part had not originally been contained in the Contract.

Price and Payment

The Price payable by you is that as advertised on the website or otherwise confirmed by us to you. E&OE
The payment shall be made by direct by either Bank Transfer or cheque alternatively we will accept Visa, Mastercard, Visa Delta which may be subject to additional handling charges.
Despite an order and the payment being made by you, all contracts of sales are completed when we issue our acceptance of your order.
We reserve our right to refuse an order for reasons including but not limited to unavailability, wrong price being advertised or incorrect pricing information from our supplier.
Payment will be taken at the point of sale.

Consumer's Right of Cancellation

(This provision does not apply to trade sales)

As a consumer, you have a statutory right to cancel the contract at any time until seven working days after the day following delivery or following confirmation of order.
You must however understand that this statutory right of cancellation does not apply to orders which are made to measure or cut to your requirements or have been pre-ordered from manufacturers on your behalf and which then may be subject to cancellation terms.

This right is also subject to our following Return Procedure:

The product must be in new, unused and resalable condition.

You must inform us of the cancellation within the relevant time scale by emailing us at cancellation@buyingdirect.co.uk then we shall inform you of a return reference number and the location to where the goods should be returned.

It is your responsibility to return the cancelled order with its original packing to the location as directed by us.
Should this not be convenient for you, you may request us to collect the goods and we are entitled to charge for the collection service.

We shall make a full refund for any goods returned under this term within a reasonable time, using the same method of payment as your purchase with a deduction of collection charges, if any.

Other cancellations outside the above statutory right of cancellation are subject to (1) the above Return Procedure, (2) our acceptance and (3) a re-stocking charge of [30%] of the price.
Please note that we do not normally accept cancellation of made to order supplies.
Your statutory rights as a consumer shall not be affected by this Term.
[For an example, if an item is proven to be faulty and you have informed us within a reasonable time, we shall accept your return and shall not charge you for re-stocking.]

Completion & Delivery

We will make every effort to deliver orders within the delivery option requested when you place your order.
However, time for delivery is always given in good faith as an indication and we shall not be liable for any consequential and indirect losses, expenses or damages in whatever manner caused by late or non-delivery of goods.

Should any item in the contents of filled hampers be unavailable at the time of dispatch then a product of equivalent value will be substituted.

You shall have no right to refuse a delivery and shall arrange for a member of your household who is over 18 years old to sign for delivery.
In the event that you suspect that the goods are lost or damaged in transit, please contact us immediately.
Upon delivery, all risks of the goods shall pass to you so it is your responsibility to keep the goods safe and undamaged and to possess appropriate insurance to cover them.

You must also inspect the goods as soon as practicable upon delivery.
In the event of damage, faulty goods or short supply, you shall notify us in writing as soon as possible and in all cases within seven days from the date of delivery of any alleged damage, fault or shortage.
If you do not comply with this provision, you shall be deemed to have accepted the goods.

We shall be afforded an opportunity to inspect and make good the supply.
Should the alleged problem be proven, our liability shall be limited to making good the fault, replacing the goods or refunding the price at our absolute discretion.
We shall be under no liability whatever to you for any consequential or indirect loss and/or expense (including loss of profit and extra labour costs) suffered by you arising out of the proven problem.

Nothing in this Term shall restrict or exclude any liability for death or personal injury caused by our negligence or affect your statutory rights dealing as a consumer.

Quality and Care

The colour of the goods viewed on our website may vary from that of the actual goods.
Colours may also vary from different batches of production.
This is why you should inspect the goods as soon as practicable and make use of the above cancellation provisions.

Force Majeure

We shall not be liable to you for any loss or damage to you as a direct or indirect result of any of our duties and/or obligations being prevented, hindered, delayed or rendered uneconomical by acts of God, war, riot, strike, lock-out, industrial action, accident, breakdown of plant or machinery, fire, flood, drought, storm, difficulty or increased expense in obtaining materials, or other reasons beyond our reasonable control.


The contract between us shall in all respects be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.


The West Country Hampers are guaranteed for one year from supply date against manufacturing and material defects.
Individual foods included will be covered by the manufacturers warranty.